Order Tips and FAQs
Traveling with your order
Always carry your order by its base.
Place your order on a flat surface in your car. DO NOT place it on the front or back seats because they set at an angle. This is a guarantee for your order to shift and possible ruin your order.
Keep the area clear of other items around the placement of your order that could roll or fall onto it during the transport.
Turn the A/C on during the warmer months. Most cakes will be chilled at the time of pick-up. If there is a long travel involved, we can create an insulated box for an additional cost.
Do not leave you order in your car unless you know it is protected from the sun. It may be cold, but the sun can heat up a car in minutes!
Drive Carefully!! Give yourself plenty of room between cars. Sudden stops or rushed turns may cause your cakes to shift. If you can feel every bump on a road you travel regularly – you are driving with the right mind set!
About your Cake
Your cake may contain non-edible items to assist with decorations. These items include support straws (tiered cakes) toothpicks, skewers, wires, ribbon, non-toxic coloring, glitter and various embellishments. Be cautious when handling. Do not consume!
Fondant toppers: figurines, letters, numbers, etc.. maybe kept forever if you would like. Just keep them in a dry cool place.
Storing Your Order
If your event is not right away (2 days away):
Cakes/cupcakes should be refrigerated or stored in a cool location until the event date.
Cookies are good up to 2 weeks in the original sealed packaging. If it will be longer than 2 weeks, you may freeze them in an airtight container. Just note, decoration may alter when returning to room temperature due to condensation.
Cake Pops and Cakeballs should be stored in a cool location with no refrigeration. If it will be longer than 3 days, you may refrigerate/freeze them in an airtight container. Just note, condensation may occur and possibly alter the decoration when returning to room temperature.
Chocolate covered treats should be stored in a cool location with no refrigeration. If it will be longer than 7 days, you may want to freeze them in an airtight container. Just note, condensation may occur and possibly alter the decoration when returning to room temperature.
Keep your order away from direct heat sources (sun, windows, heater, stove, etc.). Your sweet treats will feel the heat and begin to melt. If your event is outside in warm/hot temps, bring the cake out when it is time to serve or keep in the shade with a fan blowing.
If your cake has a fondant covering, refrigeration doesn’t hurt; however, keep it in the delivery box to protect it from the moisture in the refrigerator. When the cake comes to room temperature, condensation will/may occur. DO NOT pat dry, let it air dry!!
Serving your cake
Cake is best served at room temperature.
To get the maximum servings, follow the provided cutting guide. If there is no guide, the best way to cut all cake shapes, is with horizontal and vertical lines.
FAQs
How soon should I place an order?
It's best to place your order as soon as you start planning the details of the event even if you don’t know all the details (theme, serving size, location, etc.…); the earlier the better, to ensure availability. Detailed large custom orders, sculpted or multi-tiered cakes require at least 2-months’ notice. Simple, smaller orders can be ordered as late as 2 weeks in advance. To guarantee your date, place a non-refundable, non-transferable retainer of $25 to hold your date. (See Save the Date)
Sometimes that far in advance is unforeseeable or life just gets busy to remember to place an order. If that is the case, give us a call at 614-767-9373 to check for availability. We may be able to accommodate your request.
Do you offer any special dietary needs?
We can accommodate some requests; however, we cannot guarantee there will be no cross contamination. Please contact us directly at 614-767-7393 for more specific information around the ingredients that may be in question. Due to the type of dietary need, a disclaimer wavier will need to be acknowledged and signed.
How do I place an order?
Contact us via text or voice at 614-767-9373 or email breakawaycakes@gmail.com. Keep in mind depending on how busy we are, we may not be able to answer your message right away. Please allow up to 24 hours for a reply.
When is the final payment due?
Final payment is typically due the day of collecting your order; however, some orders may require payment to be paid 1 week prior to your event date.
How many servings should I order?
One slice per guest is the recommendation. Our serving sizes are based from a 1x2x4 standard wedding serving size guideline. We recommend 75% servings of your final guest count. If there will be other desserts offered, 50% of servings is suggested.
Is a deposit required?
Yes, a non-refundable and non-transferable deposit is required to guarantee your date. The deposit amount will be based on the total price of your confirmed order.
Do you deliver?
We deliver! There is a $5 initial delivery fee for the first 15 miles (roundtrip) from Columbus, OH 43228. Additional miles are charged per the GSA Mileage Per Diem rate. (2017 - $.53) Some orders may require delivery, which will be added to the final cost. (https://www.gsa.gov/travel/plan-book/transportation-airfare-rates-pov-rates-etc/privately-owned-vehicle-pov-rates/pov-mileage-rates-archived )
Do you slice and serve the cake?
No, we do not. We will supply suggested cutting guides for your cake size to ensure the maximum servings is reached.
Can I get the exact same design as my inspiration images?
We can make your design as close as possible to your inspiration image but keep in mind those are inspiration pictures. We want to make your cake unique and designed for you. We will work together to find that “something” to make your order “YOURS”.
Why do your cakes cost so much?
Prices for custom designed cakes reflects the time creating your one-of-kind order to be executed to its highest standard of excellence. Preparation includes sketching, supply shopping, baking, decorating, clean-up, communication, etc..). If you know your budget and serving requirements, let us know! We would be happy to work with you to help meet your needs.
Do you freeze your cakes?
No, we don’t. Our cakes are baked closest to their due date to ensure the quality and freshness for you to enjoy.
Do you offer cake/cupcake stands?
We have a variety of stands available for rent. They are $40 for the weekend or (3 days) along with a $50 refundable deposit. Once the equipment is returned in the same condition it was received by the agreed return date, the $50 deposit will be refunded.
Do you ship your orders?
No
How much do your cakes cost?
Unfortunately, we cannot provide a set cost on custom cakes up front but can suggest a base price on some cakes and sweet treats options. Final pricing reflects on the number of servings, complexity of the design, flavor choice, etc. Please refer to the pricing page to find the base price of your desired order.
Can I make special requests for flavors?
Yes you can! We try to accommodate special requests, please ask and we will do our best to work with you!
What are your hours?
We are available between 9 am- 4 pm Tuesday - Friday. However, depending on how busy we are, we may not be able to answer your call right away. For quicker response, contact us via email at breakawaycakes@gmail.com, Facebook messenger or text 614-363-1150. Saturday and Sundays are open to paid orders for pick up or delivery only. Mondays we are Closed.